Support Center
Welcome to the Podcastify Support Center! Here you'll find answers to frequently asked questions and can contact us if you need further assistance.
📖 Frequently Asked Questions
Getting Started
How do I create my first podcast?
Simply open the app and tap "Create Podcast". Choose a category, select your preferred format (dialogue, solo, panel, etc.), pick the content depth and length, and optionally add your own topic idea. Then tap the "Generate" button and wait for your podcast to be created!
What are Credits and how do I get them?
Credits are the virtual currency used to create podcasts. You receive free welcome credits when you first use the app, and you can earn free credits daily. Additional credits can be purchased through in-app purchases or by subscribing to a plan.
How much does it cost to create a podcast?
The cost depends on the podcast length and format. Short podcasts cost fewer credits, while longer podcasts or those with video cost more. The exact cost is always displayed before you confirm the creation.
Podcasts & Playback
Where are my podcasts saved?
All podcasts are saved locally on your device in your library. They remain there until you delete them or uninstall the app.
Can I continue a podcast episode?
Yes! If a podcast has the continuation button, you can create a follow-up episode. Simply tap the button, choose the length for the continuation, and a new episode will be generated that continues the topic.
Can I listen to podcasts offline?
Yes! Once a podcast is created and saved to your library, you can listen to it anytime without an internet connection.
How do I delete a podcast?
In your library, tap the three dots (•••) next to the podcast you want to delete, then select "Delete". This action cannot be undone.
Subscriptions & Purchases
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings > [Your Name] > Subscriptions on your iPhone, find the Podcastify subscription, and tap "Cancel Subscription".
I purchased credits but they didn't appear. What should I do?
First, try restarting the app. If the credits still don't appear, go to Settings in the app and tap "Restore Purchases". If the issue persists, please contact us using the form below.
Can I get a refund?
Refunds for in-app purchases are handled by Apple. You can request a refund through Apple's "Report a Problem" website at reportaproblem.apple.com or through the Apple Support app.
Technical Issues
Podcast generation is taking a long time. Is this normal?
Podcast generation typically takes 1-3 minutes depending on the length and whether video is included. Longer podcasts with video may take up to 5-10 minutes. Please ensure you have a stable internet connection and don't close the app during generation.
The app crashed during podcast creation. Did I lose my credits?
If a podcast fails to generate due to a technical error, your credits should not be deducted. If you notice credits were deducted for a failed podcast, please contact us with details and we'll help resolve the issue.
Audio playback isn't working. What can I do?
Try these steps: 1) Make sure your device isn't on silent mode, 2) Check that the volume is turned up, 3) Try closing and reopening the app, 4) Restart your device. If the problem persists, please contact support.
💡 Tips for Best Results
Tip 1: Be specific with your topics
When adding a custom topic, include specific details like aspects you want covered, perspectives to include, or questions to address. For example: "The future of AI in healthcare, focusing on diagnosis and treatment" works better than just "AI in healthcare".
Tip 2: Choose the right format
Select the format that best fits your content. Dialogue works great for debates and discussions, solo for deep dives, and panel for multi-perspective analysis.
Tip 3: Match content depth to your audience
Choose "Beginner" for introductory topics, "Intermediate" for general audiences, and "Expert" for in-depth technical discussions.
Important: Podcasts are generated by AI and are intended for entertainment and educational purposes. While we implement quality measures, we recommend reviewing generated content before sharing publicly.
📧 Contact Us
Couldn't find the answer to your question? Fill out the form below and we'll get back to you as soon as possible.
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